FAQ

1. How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can enter this number on our “Order Tracking” page to see real-time updates on your shipment status.

2. How long does shipping take?

  • Processing Time: 1–3 business days

  • Shipping Time (U.S.): 5–12 business days (depending on product and location)
    We work with multiple warehouse partners to ensure fast and reliable delivery.

3. Do you offer free shipping?

Yes! We offer free standard shipping on qualifying orders. Shipping costs, if any, will be clearly displayed at checkout.

4. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and other secure payment options displayed at checkout.

5. Can I change or cancel my order after it has been placed?

If you need to make changes or cancel your order, please contact us at help@kuatehk.com within 12 hours of placing your order. Once the order has been processed, we may not be able to modify or cancel it.

6. What is your return policy?

We offer a 30-day return guarantee from the date of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, please contact our support team for approval and instructions.

7. Do I have to pay the return shipping fee?

Return shipping costs may apply unless the return is due to a defective or incorrect item sent by us. We will provide a prepaid return label in case of our error.

8. My item arrived damaged or defective. What should I do?

Please contact us immediately with photos or videos of the issue at help@kuatehk.com. We will prioritize your case and offer a replacement or refund.

9. Why hasn’t my tracking information updated?

Tracking updates may take 2–5 business days to appear. If your tracking has not updated after several days, please contact us, and we will investigate with the shipping carrier.

10. Do you ship internationally?

Currently, we primarily ship within the United States. For future updates on international shipping, please subscribe to our newsletter or contact our support team for more details.

11. Are my payment details secure?

Yes. Our website uses SSL encryption and secure payment gateways to protect your personal information. We do not store or have access to your full payment details.

12. How do I contact customer service?

You can reach us via:
📧 Email: support@kuatehk.com
📞 Phone:+1(626) 339-6261
We’re here to help and will respond as quickly as possible.

Still have questions?

If your question is not listed here, please contact us directly. We are always happy to assist you and ensure you have a great shopping experience!